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October 22, 2025

Here come the robots

The world to come:

Amazon’s U.S. work force has more than tripled since 2018 to almost 1.2 million. But Amazon’s automation team expects the company can avoid hiring more than 160,000 people in the United States it would otherwise need by 2027. That would save about 30 cents on each item that Amazon picks, packs and delivers to customers.

Executives told Amazon’s board last year that they hoped robotic automation would allow the company to continue to avoid adding to its U.S. work force in the coming years, even though they expect to sell twice as many products by 2033. That would translate to more than 600,000 people whom Amazon didn’t need to hire.

At facilities designed for superfast deliveries, Amazon is trying to create warehouses that employ few humans at all. And documents show that Amazon’s robotics team has an ultimate goal to automate 75 percent of its operations.

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